1. About these terms

These Terms of Service (Terms) govern:

• your access to and use of the Baseline Consulting website located at www.backtobaseline.au;

• your use of any information, content or materials available on the website; and

• your engagement of Baseline Consulting for any services, whether initiated through the website, email, phone or by any other means.

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These Terms apply to all visitors of the website and all clients engaging Baseline Consulting for services, including individuals and businesses.

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By accessing or using the website, making an enquiry, purchasing or downloading any products or engaging Baseline Consulting for services, you acknowledge that you have read and agree to these Terms.

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Where services are engaged directly, acceptance of these Terms occurs at whichever of the following happens first:

• payment of an invoice issued by Baseline Consulting;

• return of a signed quote, proposal or agreement; or

• commencement of work by Baseline Consulting on your behalf.

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If you do not agree to these Terms, you must not use the website or engage Baseline Consulting for services.

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These Terms should be read together with the Privacy Policy and any additional terms that may apply to specific services or products.

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2. About Baseline

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​Baseline Consulting (ABN 58 827 006 522) (we, us, our) provides human resources, compliance, business support and career services to businesses and individuals across Western Australia and broader Australia.

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3. Use of website

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You must use the website in a lawful and responsible manner.

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You must not:

• interfere with the operations or security of the website;

• attempt to access restricted areas without authorisation;

• introduce viruses, malicious code or harmful material;

• use the website in a way that disrupts functionality or impacts others;

• use automated systems, bots or scraping tools to access, extract or collect information from the website;

• copy, extract or collect information from the website for unauthorised commercial purposes; or

• misuse or distribute any information obtained from the website.

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We may limit, suspend or restrict access to the website where misuse is identified.

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The website may not always be available, uninterrupted or error-free.

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While reasonable efforts are made to maintain the website, you are responsible for taking appropriate precautions when accessing or downloading content.

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4. Nature of information and advice

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Information and advice provided through the website or in the course of a service engagement is provided for general purposes only.​

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It is not tailored to your specific circumstances unless explicitly agreed as part of a service engagement.

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Content available on the website should not be relied upon as legal, financial or professional advice.

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You acknowledge that:

• workplace laws and obligations vary depending on your business or situation;

• laws, Awards and requirements may change over time; and

• outcomes depend on how information is interpreted and applied.

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Information and advice is provided on an as is basis unless otherwise agreed in writing.

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We do not guarantee that information will always be complete, accurate, up-to-date or suitable for your circumstances.

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If you are unsure how any information or advice applies to your situation, you should seek independent advice or contact us for tailored support.

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5. Artificial intelligence

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We may use artificial intelligence (AI) and other technology tools to assist in the development of website content, templates and resources.

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All materials are reviewed prior to being made available. However:

• content may be general in nature;

• it may not reflect your specific business circumstances; or

• it may not always reflect the most current legal or regulatory updates.​

 

You are responsible for reviewing and adapting all materials before use.

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Content generated or supported by AI is not a substitute for professional advice.

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6. Responsibility for use

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You are responsible for how you use any information, documents , advice or resources obtained from us, whether through the website or in the course of a service engagement.

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Any decisions made based on this content are your own.

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To the extent permitted by law, we are not responsible for:

• actions taken within your business;

• decisions made using information, advice or resources provided; or

• outcomes resulting from the use or application of materials.

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You must ensure that all documents and resources are reviewed and adapted to suit your needs before use.​

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7. Digital products, templates and resources

 

Templates, toolkits and downloadable resources are provided for general use only.

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They are not tailored to your business or individual circumstances and may not meet your specific legal or operational requirements. 

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You must:

• review all materials carefully;

• tailor documents to your circumstances; and

• ensure compliance with applicable laws and obligations.

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If you are unsure how to apply any materials, you should seek professional advise or contact us.

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You may use purchased or downloaded materials within your own business.

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You must not:

• share or distribute materials to third parties;

• resell or commercially exploit materials;

• upload materials to public or shared platforms; or

• use materials as part of your own consulting, advisory or competing services.

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8. Career services

We provide career-related services, including resume writing, career coaching and advice and interview preparation.

Where you engage us for carer-related services, we will use reasonable skill and care in preparing your documentation and providing advice.

However, we do not guarantee:

• that you will obtain employment, an interview, a promotion or any other particular outcome;

• that documents or advice will meet the requirements of any specific employer, recruiter or selection process;

• that any outcome will occur within a particular timeframe; or

• that advice or coaching will result in change in your employment circumstances.

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Outcomes depend on factors outside of our control, including employer preferences, market conditions and your individual circumstances.

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Career services are intended to support your job search or career development. They are not a guarantee of success.

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Career advice and coaching reflects general guidance. It is not a substitute for advice from a registered careers counsellor, psychologist or other qualified professional.

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9. Individual clients

These Terms apply to both businesses and individuals engaging us directly.

If you are an individual, you may have rights under applicable legislation that cannot be excluded, restricted or modified by agreement.

Nothing in these Terms limit any such rights.

Where a service is not provided with due care and skill, or is not fit for the purpose for which it was acquired, you may be entitled to a remedy.

Where such a remedy applies, it will be limited to one or more of the following at our election:

• resupply of the service; or

• payment of the cost of having the service resupplied.

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Refund requests from the individual clients will be considered on a case-by-case basis, having regard to the work completed and the applicable consumer guarantee obligations.

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To request a refund, contact us directly at hello@backtobaseline.au.

 

10. Payment terms

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All amounts are in Australian dollars (AUD).

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For digital products purchased through the website, payment must be made in full at the time of purchase. Access to downloadable materials will only be provided once payment has successfully processed.

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For services engaged directly, payment is due in accordance with the invoice issued by us, unless otherwise agreed in writing.

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Due to the nature of digital products, including immediate access and download, refunds are not provided once a product has been purchased and accessed.

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For directly engaged services, refunds will be considered having regard to the stage of work completed at the time of any cancellation request.

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Nothing in this clause excludes or limits any rights you may have under applicable Australian consumer law.

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11. Intellectual property

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All content produced by or on behalf of us, including documents, templates, text, graphics, materials and service deliverables, is owned by or licenced to us.

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Upon receipt of full payment, you are granted a non-exclusive licence to use deliverables for your own internal business purposes or personal use.

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You may use purchased or downloaded material within your own business or for your own personal use only.

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You must not reproduce, distribute or commercially use any content without prior written permission.

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​12. Limitation of liability

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To the extent permitted by law, we are not responsible for any loss or damage arising from:

• use of the website;

• reliance on information or advice provided; or

• use of templates, resources or service deliverables.

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This includes indirect or consequential loss such as loss of income, business opportunities or reputation.

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Nothing in these Terms excludes any rights that cannot be excluded under Australian law.

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To the extent permitted by law, our total liability is limited to the amount paid by you for the relevant product or services.

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​13. Confidentiality

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​Where you share information with us in the course of a service engagement, including by email, phone or through the website, we will treat that information as confidential.

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We will not knowingly disclose your information to third parties without your consent, except where required by law.

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You agree to keep confidential any information, materials or advice provided to you by us that is not publicly available.​​

 

14. User submissions​

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If you provide information through the website or in the course of engaging our services, including enquiries, briefs or feedback:

• you confirm that the information is accurate; and

• you confirm that it does not infringe the rights of any third party.

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We may use general, non-identifiable information to improve services.

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Personal or sensitive information will not be shared without consent.

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15. Third-party links

​The website may include links to external websites.

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We are not responsible for the content, accuracy or practices of those websites.

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16. Changes to these terms

We may update these Terms from time to time.

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The most current version will be available on the website and will apply from the date of publication.

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Continued use of the website or engagement of our services following any update constitutes acceptance of the revised Terms.​

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17. Governing law

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These Terms are governed by the laws of Australia.

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Any disputes will be subject to the jurisdiction of the courts of Western Australia.

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18. Severability

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If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

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19. Contact

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If you have ​​​​​​​​​​​​​any questions, concerns or issues relating to these Terms or use of the website, or any products or resources, please contact us at hello@backtobaseline.au.

 

You agree to contact us in the first instance to attempt to resolve any concern or dispute in good faith before taking further action.​